Terms Of Use

When renting items through Estajer platform, owners can choose from one of three cancellation policies: Flexible, Medium, or Strict. Choosing a more flexible policy makes listings more attractive to potential renters.

1. Introduction

1.1. These terms govern your access to and use of the Ista'jer.com website (referred to as the “Site”), which is a trade name and registered trademark.

1.2. Please read these terms along with the Privacy Policy and all supplementary policies related to your use of the Site (collectively referred to as the “Terms and Conditions”) to ensure you understand
each provision before using the Ista'jer.com site, as they affect your legal rights.

1.3. By visiting the Ista'jer.com site, registering an account, browsing the Site, or placing a rental or leasing order, you confirm that you have read these terms, understood their content, and agree to be bound by them,
including the additional terms and policies referenced herein. If you do not agree to the terms and policies of the Ista'jer.com site, you may not access the Site or place an
order through it.

2. Definitions

The following terms shall have the meanings indicated, unless the context otherwise requires:

3. Legal Scope of Services

3.1. Ista'jer.com is an electronic website that acts as an intermediary platform between Lessors and Lessees, connecting the Lessor who offers goods for rent with the Lessee who requests to rent one of these
goods. Our role is limited to providing mediation services through the Site and connecting the parties for a final agreement. We do not have any supervisory or regulatory authority over the Lessor, nor are we representatives
or agents for the Lessees.

The Ista'jer.com site provides the following features:

3.2. Advertisements for goods offered for rent are provided by the Lessor to the Lessee, without any intervention from the Ista'jer.com site in providing the service to the Lessee. The Site follows up on all inquiries
and attempts to resolve issues that may arise between the parties, in addition to managing orders placed on the Site.

4. Electronic Contract

4.1. These terms constitute a legally binding electronic contract between Advanced Business Investment Holding Company as the owner and operator of the Ista'jer.com site
and you as a user (Lessor and Lessee). By using the Site, you agree to these terms and are bound by them as you would be by written contracts, and they produce
the same legal effects as such contracts.

4.2. All legally binding effects of this contract are valid from the date of using the Site. The user may not disclaim these obligations as long as they have produced their legal effects,
and is committed to fulfilling his obligations according to the provisions of this contract.

5. Terms of Use

By using the Ista'jer.com site, you represent and warrant to us the following:

6. Account Registration and Membership

6.1. To access certain sections and features of the Ista'jer.com site, you must register an account, either for free for the Lessee, or by subscription for the Lessor. You agree to:

6.2. The Ista'jer.com site has the right to block accounts that violate the Site's terms or those that cause harm to the Site or its users permanently and without referring to the user or notifying them if the following is proven to us:

6.3. A user whose membership has been excluded or suspended may not at any time access, register, or use the Site in any way.

6.4. If we suspect taking any action against any violation by you or any other person, this does not mean a waiver by Advanced Business Investment Holding Company of its right to take any legal action regarding those violations. Nor does it mean taking such actions against all potential violations of these terms.

7. Licenses and Usage Restrictions

7.1. Advanced Business Investment Holding Company grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the content, information, and related materials available to you through the Ista'jer.com site for personal use only, and in accordance with these terms.

7.2. The license granted to the user does not include any ownership rights to the Site or any part of it or any service provided through it. Nor does this license, whether directly or indirectly, indicate the existence of any kind of partnership between the Ista'jer.com site and the user.

7.3. The rights granted to you in these terms are subject to specific restrictions. You may not:

7.4. The licenses granted to you by us will terminate if you do not comply with the terms and conditions of the Ista'jer.com site.

7.5. Advanced Business Investment Holding Company may, without notice or obligation, impose limits on certain features and services or restrict your access to all or parts of the Site at any time.

8. Unacceptable Use

8.1. You agree to refrain from the following (whether done by you personally or through a third party):

8.2. If it becomes apparent to us that you have engaged in any of the foregoing uses, we are entitled to:

9. Lessors' Policy

9.1. Account registration for the Lessor is done by subscribing to one of the packages provided by the Site. 9.2. The Lessor must register an account with correct, accurate, and approved data. 9.3. The Lessor must adhere to the Site's terms of use and service conditions. 9.4. The Lessor is responsible for the content they publish on the Site, and the content must be accurate, correct, and not misleading. The content must not violate the intellectual property rights of any third party or applicable laws. 9.5. The Lessor may not offer any prohibited or illegal goods or services, or those that violate Islamic Sharia. 9.6. The Lessor must deal with Lessees in good faith and provide good customer service. 9.7. The Lessor must respond to Lessees' inquiries within 24 hours. 9.8. The Lessor must adhere to the prices of goods and services advertised on the Site. 9.9. The Lessor must adhere to the cancellation and refund terms specified on the Site. 9.10. The Lessor must adhere to the shipping and delivery policy specified on the Site. 9.11. The Site has the right to suspend or terminate the Lessor's account in case of violation of these terms or any applicable laws. 9.12. The Lessor is responsible for any taxes or fees due on their revenue from the Site.

9.6. The Lessor undertakes not to use the Site to harm, harass, or annoy any person. 9.7. The Lessor must maintain the confidentiality and privacy of any information obtained from the Lessee. 9.8. The Lessor is obliged to rent out the item according to the contract concluded between them and the Lessee without any legal liability on Ista'jer.com, and the Lessor is obliged to deliver the item to the Lessee without delay. 9.9 The Lessor acknowledges that Ista'jer.com has no relationship with the Lessee and is not considered an agent for them, and therefore we have no supervisory or regulatory authority over the Lessor or Lessee, and each party is personally liable according to this agreement and according to the law. 9.10. The Lessor acknowledges and agrees that the management of Ista'jer.com has the right to delete and/or disable any item from rental if it does not meet any of the rules mentioned in these terms. 9.11. In the event of a dispute between the Lessor and the Lessee regarding any order, they will resort to enforcing the contract concluded between them through amicable or judicial settlement means without recourse to Ista'jer.com in any way. 9.11. Any dispute between the Lessor and the Lessee shall be resolved and settled by mutual understanding between the parties, and Ista'jer.com may intervene in very limited cases and this will be at the request of the Lessor or the Lessee. 9.12. Ista'jer.com reserves the right to take all legal measures against those who violate these terms or other policies included in these terms.

10. Lessees' Policy

10.1. Account registration for the Lessee is free. The Lessee must add correct and accurate data, and attach a copy of an electricity bill, or lease agreement or home ownership contract, and a personal photo with an approved ID.

10.2. The Lessee must comply with the terms and conditions of Ista'jer.com and all applicable laws when using the Site.

10.3. The Lessee acknowledges that the account is personal and bears full responsibility for all actions taken through it.

10.4. The Lessee is obliged to clarify the electronic count through the Ista'jer.com site.

10.5. The Lessee pays a security deposit for the rented item before the start of the rental period, and the amount is refunded after confirmation of receiving the product in good condition by the Lessor.

10.6. The Lessee is obliged to provide proof of identity such as a copy of an ID card / or passport at the start of the rental period.

10.7. The Lessee is obliged to pay the rental value of the items they rent through the approved means on the Ista'jer.com site.

10.8. The Lessee is obliged to maintain the item completely to ensure its return in the same condition as received.

10.9. The Lessee is obliged to return the rented item to the Lessor at the end of the rental period. In case of any damage to the rented item or its non-return, the Lessor has the right to the benefits of the security deposit paid in advance by the Lessee.

10.10. The Lessee is responsible for communication between them and the Lessor, and acknowledges that the Ista'jer.com site is merely a link between the two parties.

10.11. The Lessee acknowledges that they are contracting with the Lessor independently and will be personally liable to the Lessor for any breach of the terms of the contract concluded between the parties. Consequently, the Ista'jer.com site does not assume any responsibility and may not provide any undertakings regarding the rented items.

11. Rental Policy

11.1. When the Lessee submits a request to rent an item from the items offered by Lessors on the Ista'jer.com site, and it has been received and accepted by the Lessor and the item reserved after agreeing on the rental period and paying its price, you will receive a confirmation message with the order details.

11.2. The Lessor is obliged to specify the rental price of the item per day.

11.3. The Lessor acknowledges not to demand any additional amounts from the Lessee beyond those agreed upon within the Site.

11.4. The rental period begins and ends according to the dates and times specified in the contract concluded between the Lessor and the Lessee.

11.5. The Lessee can make any changes or modifications to the order before the start of the rental period by at least [—] hours.

12. Insurance Policy

12.1. The Lessee is obliged to pay the security deposit amount determined by the Lessor before the rental period of the item.

12.2. The security deposit amount is fully refunded within a maximum period of (5) five working days from the date of returning the rented item in the same condition as received.

12.3. The Lessor has the right to confiscate the security deposit amount if the rented item is not returned by the Lessee.

12.4. The Lessor has the right to deduct from the security deposit amount for damages incurred to the rented item after assessing the value of the damage.

13. Payment Policy

13.1. The Ista'jer.com site provides electronic payment via electronic cards.

13.2. You authorize us and third-party payment processors to collect all amounts for orders you place on the Ista'jer.com site, and all transactions made through electronic dealings are due immediately.

13.3. The user must ensure that the information entered in the payment process is correct and accurate before completing the payment.

13.4. The user must use their own bank or credit cards. If they use another party's card, they must have authorization or permission to use it. Consequently, the Ista'jer.com site disclaims responsibility towards any party as a result of using their credit cards.

13.5. All information and data entered through electronic payment gateways are encrypted for security purposes, and correspondence to and from the service provider's site is also encrypted.

13.6. The Ista'jer.com site is not responsible for errors in the payment process, or for liability resulting from hacking or fraud operations carried out via the internet.

13.7. Advanced Business Investment Holding Company reserves the right to modify the payment policy at any time it deems appropriate, by adding new payment methods or changing one of the available methods, and this will be published in this policy.

14. Commission Policy

14.1. The Ista'jer.com site offers the Lessor the ability to display items for rent with two options: free or paid by subscription.

14.2. The Ista'jer.com site receives a commission ranging from (5%) to (20%) from each rental operation, depending on the item's classification.

14.3. The Lessee pays the rental value using one of the electronic payment methods, and the Ista'jer.com site deducts the commission and transfers the remaining amount to the Lessor's account.

15. Cancellation and Refund Policy

15.1. If the Lessee requests to cancel the reservation more than [48] hours before the start of the rental period, [5%] will be deducted from the paid amount before refunding the amount, and electronic payment service fees will be deducted.

15.2. If the Lessee requests to cancel the reservation [24] hours before the start of the rental period, [10%] will be deducted from the paid amount before refunding the amount, and electronic payment service fees will be deducted.

15.3. The Ista'jer.com site's commission is non-refundable.

15.4. The Lessee is not entitled to request a refund of the rental amount if the rental period has begun or has entered the non-cancellable period previously specified by the Lessor.

15.5. In case any amounts are refunded to the Lessee, they will be returned through the original payment method within [3] working days, with the Lessee bearing any electronic payment service fees.

15.6. If the Lessee confirms non-receipt of the item, the full amount will be refunded to them.

16. Review Policy

16.1. The Lessee has the right to review the Lessor after benefiting from the rented item, and the review must be honest, objective, and lawful.

16.2. It is prohibited to add any misleading, offensive, defamatory review, or one containing abuse in any form. It is also prohibited to use religious slogans or derogatory phrases towards cultures or peoples, or that violate the applicable system.

16.3. The Ista'jer.com site has the right to review and delete any review that violates the terms and conditions, and in all cases, the Site does not bear any responsibility regarding the truthfulness of these reviews or their legality.

16.4. Advanced Business Investment Holding Company has the right to resort to the judiciary and claim appropriate compensation if these reviews result in damages to the Site.

17. Legal Liability

17.1. As a user of the Ista'jer.com site, you agree to:

17.2. You confirm that all information you provide to us is correct, accurate, and current, including payment information.

18. Disclaimer

18.1. The content, information, and any materials on the Ista'jer.com site are provided on an "as is" and "as available" basis, without any warranties or representations of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, compatibility, security, accuracy, reliability, or completeness of any content, information, software, texts, images, or links on the Site, or that its use will be error-free or uninterrupted.

18.2. Advanced Business Investment Holding Company will not be liable for any losses or damages, whether direct, indirect, consequential, or incidental, arising from, including but not limited to:

18.3. Advanced Business Investment Holding Company will not bear any responsibility for failure or delay in performance when caused by circumstances beyond its control, force majeure, or emergency circumstances that lead to the suspension or disruption of the Site's normal operation.

18.4. Advanced Business Investment Holding Company does not guarantee that the Site will be provided in a timely, completely secure manner, or that the results obtained through it will be correct and reliable, or will meet your expectations.

18.5. Advanced Business Investment Holding Company makes no representations or warranties about the accuracy, reliability, or completeness of any content, information, software, texts, graphics, links, or communications provided on the Site or through the use of the service.

18.6. You acknowledge that the Ista'jer.com site is an internet-based service, and although we make every effort to maintain information and keep it secure, we cannot guarantee that the information received by the user or entered by any other user while using the Site will be secure at all times.

19. User Submissions

19.1. We welcome all responses and comments about the service provided by the Ista'jer.com site.

19.2. By submitting any submissions or content on the Ista'jer.com site, including, but not limited to, questions, criticisms, comments, responses, ideas, and suggestions (collectively "Submissions"), you grant us a non-exclusive, royalty-free, perpetual, transferable, worldwide, irrevocable, and sub-licensable license to:

19.3. You may not add any submissions or comments containing obscene language, claim to be someone else, or use fake email addresses or names.

19.4. The Lessee may not use reviews to violate any of the Lessors' rights, or use shameful or sexually explicit words, or write hate speech, discrimination, violence, threats, or any other illegal acts.

19.5. We have the right to review any content submitted by the user to the Ista'jer.com site, and to block or remove content that, in our sole discretion, violates these terms and conditions.

20. Intellectual Property Rights

20.1. Advanced Business Investment Holding Company retains all intellectual property rights and trademarks in the Site and services related to the Ista'jer.com site, and all copyrights, trade dress, designs, logos, icons, slogans, words, page headers, button icons, service names, and other intellectual properties, materials, and other rights including software rights and HTML code and other codes it contains, including content, texts, fonts, images, software, audio files, music, video, digital materials, documents, data, and forms, which are protected by intellectual property and trademark laws.

20.2. You are not permitted to publish, distribute, reproduce, or copy any of the content provided to you or made available on the Ista'jer.com site, or use any part of the Site's content for commercial purposes without obtaining a license from us.

20.3. You may not, or assist or facilitate others to, copy, reproduce, broadcast, distribute, adapt, use commercially, or create derivative works based on the content.

20.4. If you become aware of any distribution or commercial exploitation of any kind, you agree to inform us immediately.

20.5. Trademarks and designs may not be used in any service, media, or advertising in any way or for promotional purposes, intentionally or unintentionally, without prior permission from the Ista'jer.com site.

20.6. All other trademarks not affiliated with us that appear on the Ista'jer.com site are the property of their original owners who may or may not be affiliated with, connected to, or sponsored by the Site.

20.7. Nothing contained on the Ista'jer.com site shall be construed as granting any license or right to use any trademark without the prior written permission of the party that owns the trademark.

20.8. Any unauthorized use, copying, imitation, or distortion of the Ista'jer.com trademark is a violation of our rights under trademark protection laws; therefore, we reserve all our rights to seek appropriate compensation and resort to criminal courts to impose penalties for trademark rights violations.

21. Third-Party Links

21.1. The Ista'jer.com site may contain links to third-party websites or resources. You acknowledge and agree that Advanced Business Investment Holding Company will not be liable or responsible for the availability or content of any third-party website or application that you accessed through the Ista'jer.com site.

21.2. Links to external websites do not imply any endorsement by the Ista'jer.com site of these websites or the content or services available through them.

21.3. You acknowledge sole responsibility for all risks that may arise from your use of any of these websites, resources, content, or services found or available from these websites or resources.

21.4. If you decide to access any third-party links, you do so entirely at your own risk and subject to the terms and policies of that third party.

22. Indemnification

22.1. You agree to indemnify Advanced Business Investment Holding Company and any of its directors, officers, employees, and agents from all claims, liabilities, losses, damages, fines, costs, or other expenses of whatever kind or nature, including legal fees and attorney's fees, arising out of or relating to:

22.2. You acknowledge your agreement to cooperate fully with us in the manner we specify to defend or settle any claim.

23. Electronic Communication

23.1. You agree to be contacted by email, mobile number, or through the Ista'jer.com site.

23.2. You agree that all agreements, notices, statements, or other communications that we may provide to you electronically satisfy all legal requirements as if such communications were in writing.

23.3. Registration on the Ista'jer.com site requires providing an email address, so we may send you information related to the Site, including updates to these terms and the privacy policy, technical notices, security alerts, support messages, and administrative messages; and promotional offers and other news provided by the Ista'jer.com site.

23.4. If you decide at any time not to receive any promotional messages from the Site, you can disable receipt of these messages by contacting us or clicking the unsubscribe link at the bottom of the email, but in this case, we do not guarantee your full enjoyment of our services.

24. Term and Termination

24.1. These terms come into effect from the date of registering an account or your use of the Site and acknowledging your acceptance of them and will remain in effect until terminated by you or by the Ista'jer.com site.

24.2. We reserve the right to immediately terminate your use of the Ista'jer.com site if you breach the provisions of these terms and conditions, or if we believe, based on reasonable grounds, that you may breach the provisions of these terms and conditions, or if it becomes clear to us that you are misusing the Ista'jer.com site or engaging in unacceptable behavior.

24.3. The provisions of these terms are automatically rescinded if your uses of the Site cause any legal problems for Advanced Business Investment Holding Company or for third parties, or if the Site ceases operation. In all cases, we have the right to take legal action against you under these terms if the reason for rescission is due to your breach of the provisions of these terms.

24.4. The Ista'jer.com site has the right to stop offering Lessors' services to Lessees at any time without needing to justify the reason for this termination, and the Lessor accepts and acknowledges that they understand this right, and is not entitled to claim any compensation as a result.

24.5. Upon termination of these terms:

25. Amendments

25.1. Advanced Business Investment Holding Company has the right to review, amend, or update these terms from time to time at its sole discretion.

25.2. All amendments are effective immediately upon posting and apply to all uses of the Site thereafter.

25.3. Your continued use of the Ista'jer.com site after updating these terms constitutes your agreement to these amendments and your legal acceptance of the latest version, and you agree that this version has replaced all previous versions.

25.4. We will not bear any responsibility for any change in the service or any suspension or termination of your access to or use of the service.

26. Legal and Judicial Jurisdiction

26.1. These terms and the privacy policy are subject to the laws of your country where you use the Site and complete the contract with the other party, and the judiciary of this country shall have jurisdiction to adjudicate any dispute that may arise from the interpretation or implementation of the provisions of these terms.

26.2. If any court decides that any of these terms are illegal, void, or unenforceable under applicable laws, this provision will be canceled and deleted from these terms and conditions, while the remaining provisions in the terms and conditions will remain in full force and effect.

27. Assignment

27.1. Any services we provide under these terms and conditions are personal services to the user and cannot be transferred or assigned to any other person. We have the right to assign the terms and conditions to any other party without prior notice to you.

27.2. We may assign any of our rights or obligations, transfer them, and subcontract them to any third party at our discretion without any objection from the user, provided that this third party agrees to be bound by these terms.

27.3. You are prohibited from assigning your obligations and rights under these terms, or entrusting the management of your account to another party except after obtaining written consent from us. Our failure or delay in enforcing any of these terms shall not constitute a waiver of our rights against you and shall not affect our right to demand their performance in the future.

28. Other Provisions

28.1. Relationship: You agree that all provisions mentioned in these terms do not constitute or interpret the existence of any partnership, employment, or agency relationship between Advanced Business Investment Holding Company and any user (Lessor or Lessee), and you do not have the right to bind us in any way.

28.2. Transfer of Rights and Obligations: Advanced Business Investment Holding Company has the right to transfer all its rights contained in these terms to third parties without any objection from the user, provided that this third party agrees to be bound by these terms.

28.3. Language: These terms and conditions have been prepared in Arabic. In the event of translation into another foreign language, the Arabic version is correct and approved if it conflicts with any version in another language.

28.4. Entire Agreement: These terms and conditions and any other policies or operating rules referred to in these terms constitute the entire agreement between Advanced Business Investment Holding Company on the one hand, and any person who visits or uses the Site on the other hand, and supersede any prior agreements or versions of these terms and conditions.

28.5. Consent: You acknowledge that you have read these terms and agree to be bound by their provisions. If you wish to ask any questions related to these terms, do not hesitate to contact us through the means available on the Site.

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